BMC Software hiring "Technical Support Analyst" for B.E/B.Tech/BS/Other graduates, Pune- April 2013

Posted by at 5:19 PM

BMC Software -Tech supp analyst

JOB POSTED DATE: 26 April 2013

COMPANY NAME: BMC Software

COMPANY-PROFILE:   

                         BMC Software was founded in September 1980 with its Corporate headquarters located in Houston, Texas.BMC Software is focused on helping our customers design and implement complete solutions to meet their specific business needs. BMC helps customers cut costs, reduce risk and achieve business objectives with the broadest choice of IT management solutions, including industry-leading Business Service Management and Cloud Management offerings. For the four fiscal quarters ended September 30, 2012, BMC revenue was approximately $2.2 billion.

JOB FIELD :IT/Software Jobs

JOB ROLE/PROFILE: Technical Support Analyst

JOB REQ ID: 16460

OFFERED SALARY: Best in Industry

JOB-LOCATION: Pune

REQUIRED QUALIFICATION: B.E/B.Tech/BS/Others

EXPERIENCE REQUIRED: 1-3 Years

CANDIDATE PROFILE:
  • The Candidate Requires a BS degree or equivalent experience in diagnosing and troubleshooting electronic systems and/or customer service on computer systems and in programming software for systems and/or applications. 
  • Strong communication , prior experience in BMC CMDB preferred. 
  • Prior experience in customer facing role like support or consulting preferred but not required. 
JOB DESCRIPTION:
  • The candidate should be responsible for providing technical support to field engineers, technicians, product support and company customers who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems and/or complex software. 
  • In a less sophisticated environment, as with many applications products where the user is non-technical, this position would generally interact with product support when they cannot resolve a customer problem directly. 
  • Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. 
  • May be involved in customer installation and training.
  • Follows standard practices and procedures in analyzing basic issues.
  • Validates, documents and escalates design, reliability and maintenance problems or bugs to engineering or more senior TSAs- Deliver appropriate level of service based on service level agreements.
APPLY-MODE: Online

HOW TO APPLY:

                         Interested and eligible candidates apply this position in online as soon as possible(before the link expires).

To Apply: Click here

WEBSITE DETAILS OF THE COMPANY:  http://www.bmc.com
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