Tata Communications hiring " Service Desk Executive" for B.E/B.Tech/Diploma graduates, Pune- April 2013

Posted by at 10:20 AM

Tata Communications-Service Desk Executive

JOB POSTED DATE: 22 April 2013

COMPANY NAME: Tata Communications

COMPANY-PROFILE:   

                Tata Communications is a leading global provider of a new world of communications. With a leadership position in emerging markets, Tata Communications leverages its advanced solutions capabilities and domain expertise across its global and pan-India network to deliver managed solutions to multi-national enterprises, service providers and Indian consumers.The Tata Global Network includes one of the most advanced and largest submarine cable networks, a Tier-1 IP network, with connectivity to more than 200 countries and territories across 400 PoPs, and nearly 1 million square feet of data centre and collocation space worldwide.

JOB FIELD : IT/Software Jobs

JOB ROLE/PROFILE: L1 - Service Desk Executive

JOB REQ ID: 22085

OFFERED SALARY: Best in Industry

JOB-LOCATION: Pune

LAST DATE: ASAP
  
REQUIRED QUALIFICATION: B.E/B.Tech/Diploma

EXPERIENCE REQUIRED: 1-3 Years

CANDIDATE PROFILE: 
  • The candidate should possess Graduate degree / Diploma in Electronics and Telecom and 1-3 yrs experience in above area
  • Should have the ability to use e-mail, internet, Word and other software.
  • Must have excellent listening skills and very good communication skills.           
  • Good customer handling capabilities and good interpersonal skillls.
  • Should be able to work under pressure and shifts                        
  • Must have good Analytical Skills and very good aptitude for problem solving
  • Should have the willingness to work in shifts.
JOB DESCRIPTION:
  • As a Service Desk Executive, the candidate will perform customer Front Line for Trouble Reporting. 
  • Trouble Ticket Assignment to different technical teams.
  • Escalation Management, Coordinating with resolver groups for updates.
  • Sharing timely updates customer during TT Life cycle.
  • Confirming closure and sharing RFO with customer post resolution.
APPLY-MODE:  Online

HOW TO APPLY:

                    Interested and eligible candidates apply this position in online as soon as possible(before the link expires).

To Apply : Click here

WEBSITE DETAILS OF THE COMPANY:  http://www.tatacommunications.com
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